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Frequently Asked Questions
80
For Fax Advantage assistance, call 1-800-435-7329.
Receiving mode
I cannot select the desired receiving mode.
L If you want to set TAD/FAX or FAX ONLY
mode:
– select the desired mode using feature #77
(page 74), and
– press {AUTO ANSWER} repeatedly until
the desired mode is displayed.
L If you want to set TEL mode:
– press {AUTO ANSWER} repeatedly until
TEL mode is displayed.
The other party complains that they cannot
send a document.
L The unit is not in TAD/FAX or FAX ONLY
mode. Select the desired mode using feature
#77 and press {AUTO ANSWER} repeatedly
until TAD/FAX or FAX ONLY mode is
displayed.
Copying
The unit does not make a copy.
L You cannot make a copy during
programming. Make the copy after
programming or stop programming.
A black line, a white line or smudge appears
on the copied document.
L The glass or rollers are dirty. Clean them
(page 87).
The copied image is distorted.
L The thermal head is dirty. Clean it (page 88).
The printing quality is poor.
Note:
Please do not reuse the ink film!
For best results, use genuine Panasonic
replacement film. Refer to page 7 for further
details.
L Some paper has instructions recommending
which side to print on. Try turning the paper
over.
L You may have used paper with a cotton
and/or fibre content that is over 20%, such as
letterhead or resume paper. We recommend
smooth paper such as “Hammermill Jet Print”
for clearer printing.
Answering device
I cannot retrieve recorded messages from a
remote location.
L Press the remote operation ID correctly and
firmly (page 60).
Messages in the mailbox do not play back.
L The mailbox password is wrong. Enter the
correct password.
– For mailbox 1 password, see feature #51
on page 73.
– For mailbox 2 password, see feature #52
on page 73.
The other party complains that they cannot
leave a voice message.
L The memory is full. Erase unnecessary
messages (page 58, 64).
If a power failure occurs
L The unit will not function.
L The unit is not designed for making
emergency telephone calls when the power
fails. Alternative arrangements should be
made for access to emergency services.
L Fax transmission and reception will be
interrupted.
L If the delayed transmission (feature #25 on
page 71) is programmed and the start time is
passed during a power failure, transmission
will be attempted soon after power is
restored.
L If any fax documents are stored in the
memory, they will be lost. When power is
restored, a power down report will be printed
out stating which contents in the memory
have been erased.
ABC
Original
Copy