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Operations
For assistance, call 1-800-435-7329.
Fax reception
●
The receive mode is set to the TEL mode. Set to the TAD/FAX,
FAX ONLY or TEL/FAX mode.
●
The time to answer the call is too long. Decrease the number of
rings (p. 74, 81, 105).
●
The greeting message is too long. Shorten the message (p. 91).
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The incoming call is not a fax. Change the receive mode.
●
The sender transmitted a faint document. Ask them to transmit a
clearer copy of the document.
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The thermal head is dirty. Clean it (p. 120).
●
Some paper has instructions recommending which side to print on.
Try turning the paper over. We recommend smooth paper such as
Hammermill Jet Print for clearer printing.
●
The receiving reduction rate is not programmed correctly. Program
the proper rate (p. 83).
R
Cause & RemedyProblem
I cannot receive documents
automatically.
The display shows “CONNECTING.....”
but faxes are not received.
The recording image is faint.
The printing quality is poor.
A blank sheet is ejected after the
received documents are printed out.
Receive mode
●
If you set the TAD/FAX, FAX ONLY or TEL/FAX mode:
– Select the desired mode using feature #77 (p. 73), and
– Press to turn on the AUTO ANSWER light.
●
If you set the TEL mode:
– Press to turn off the AUTO ANSWER light.
OFF
TAD/FTAD/FAAX ONX ON
AUAUTO ANSWERTO ANSWER
AUTO ANSWER
ON
TAD/FTAD/FAAX ONX ON
AUAUTO ANSWERTO ANSWER
AUTO ANSWER
Cause & RemedyProblem
I cannot select the desired receive
mode.
Fax transmission
●
If your line has special telephone services such as call waiting, the
service may have been activated during fax transmission. Connect
the unit to a line that does not have these services.
●
The extension telephone on the same line is off the hook. Hang up
the extension telephone and try again.
●
The glass or rollers are dirty. Clean them (p. 120).
●
Use the overseas transmission mode (p. 68).
●
Add two pauses at the end of the telephone number (p. 36) or dial
manually.
Cause & RemedyProblem
The other party complains that
letters on their received document
are distorted.
The other party complains that dirty
patterns or black lines appear on
their received documents.
I cannot make an international fax
call.