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If these steps do not solve the problem, call Technical Support.
Have the following information ready before you call:
¨
computer brand name and type of software or terminal brand name and
model
¨
Monarch printer model
¨
printer serial number
¨
support agreement, contract number, or invoice information
¨
customer number
Data Errors
A data error indicates that incorrect data was received from the host,
causing the printer to ignore the entire print job. After checking the packet
and correcting the problem, transmit the print job again.
The following is a list of data errors. These errors occur because data in
the format, batch, check digit, font, or graphic packet is invalid.
Format Errors
Error
Code
Description
001
Format ID number must be 1 - 999.
002
Name must be 1-8characters inside quotes or a printer-assigned
name (“”).
003
Action must be A (add) or C (clear).
004
Supply length is invalid (maximum is 4"). See “Defining the
Format Header” in Chapter 2 for valid lengths.
005
Supply width is invalid (maximum is 2"). See “Defining the Format
Header” in Chapter 2 for valid widths.
006
Storage device must be R (volatile RAM), T (temporary storage),
or F (flash memory).
6-4 Troubleshooting