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Frequently asked questions
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Problem Solution
I have done all the steps described in
Connect to PC guide to connect my
WACS7500 to my home wireless
network,but and are still
not connected to each other.
• On , go to Menu > Information > Wireless
> Status. Check that has been changed from
ad-hoc to infrastructure mode.Also check that the
SSID,WEP key,or WPA key matches the setup of
your wireless home network. Do the same on .
• Try to change the SSID on your router to a more
unique name if it is too generic, as your neighbors
might be using a router with the same SSID.
• WACS7500 supports wireless and wired connection
at the same time.There is a chance that your
wireless IP address and wired IP address are on the
same subnet and this will confuse WACS7500.
Suggest to change the DHCP range of your wireless
router so that the wireless IP received by
WACS7500 is on a different subnet from its wired
IP.
• You may have forgotten to set up the wireless
network settings on . If you have not done so,
follow the section 12 Connect to PC on how to
set up to join the network.
• Try to change the channel of your home network
settings on the router.
• On your router, we suggest that you use WPA key
instead of WEP key.When you use WEP as your
encryption key, set all 4 keys to be the same.
• Make sure that the Turbo mode of your wireless
router is switched off (if your router is has this
function).
I see the message ‘Check the
internet setup for CD Database on-
line’ even though I am sure that the
WACS7500 is connected to my
home wireless network with
internet connection.
• Go to Menu > Network > Internet to check if
your DNS server is correctly set up.Also make sure
that you have set up the proxy server if your home
wireless network needs a proxy server for internet
connection.
• There is a chance that you are already successfully
connected to Gracenote® online, but your CD is
not in their database.