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6-2
Troubleshooting Your Printer
Problems and
Solutions
Before calling Pitney Bowes or your Local Rep re sen ta tive,
look for your problem below. If you can solve the problem
yourself, you will be able to resume printing sooner.
Feed
Problems
Problem Intermittent Feed
Reason: Feed Ramp not used.
Solution: The feed ramp adds a gentle slope to the
stack and helps feeding. If you're using the
ramp, check the H-Block gap for proper
separation. Also make sure the feed ramp is
centred under the ma te ri al. See pages 3-2,
3-3, and 3-4.
Reason: Dirty feed rollers.
Solution: Clean the feed roller with alcohol. DO NOT
use any other solvents or detergents. They
could damage the feed rollers.
Reason: Paper dust present (yellow or white resi-
due), blocking feed sensor.
Solution: Clean sensor with compressed air (see
page 5-3).
Reason: Too much material in feeder (too heavy).
Weight of stack must be 18lbs. or less.
Solution: Remove some material from stack.
Reason: Media out of specification.
Solution: Refer to Appendix B - Specifications.
Reason: Media sticking together.
Solution: Fan media before loading.
SV61183 Book.indb 6-2SV61183 Book.indb 6-2 6/9/2004 9:16:59 AM6/9/2004 9:16:59 AM