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Troubleshooting Your Printer
Other
Problems
Problem Motor Turning but no Feed Roller Move-
ment
Reason: Mechanical problem.
Solution: Call Pitney Bowes for Service.
Problem Out of Memory
Reason: The printer can run out of memory when
downloading fonts or graphics.
Solution: This generally means you’re trying to use a
graphic (artwork) that’s too big or you have
too many fonts or too large a font size. If
the out-of-memory message ap pears, try
reducing the size of your art and limiting the
number and size of your fonts. Then turn
the printer OFF, then ON and retry.
Motor
Problems
Interface
Problems
Problem No Communications; Printer Does Not
Respond
Reason: Incorrect print driver, bad parallel or USB
cable, bad printer controller board.
Solution: Use DA950 print driver; replace parallel or
USB cable. Make sure cable connections
are tight. If the problem still persists, call
Pitney Bowes for service.
Clear memory (see page A-3).
Cycle power (turn printer off, then on).
SV61183 Book.indb 6-6SV61183 Book.indb 6-6 6/9/2004 9:17:00 AM6/9/2004 9:17:00 AM