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User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control
Polycom, Inc. 7
Multipoint Hold and Resume
In a multipoint call, you can do all of the point-to-point hold and resume tasks, with one exception. You
cannot hold and resume individual calls in a multipoint conference. For information on point-to-point call and
hold tasks, see Point-to-Point Hold and Resume .
To manage an incoming call while on a call:
» Touch one of the following:
Touc h Add to Call to add the call to the conference.
Touch Ignore to choose not to answer an incoming call.
Touc h Hold + Answer to hold the current call and answer the incoming call.
To make an outgoing call while a call is on hold:
» Touch + Place a Call. Place the call using your preferred method.
To switch between calls:
» When one call is on hold and one call is active, a Manage button displays on the Call screen. Touch
Manage to display the Manage screen, then touch Switch To to change to the other call.
To resume a call on hold:
» If you have a single call on hold with no active call on the Call screen, touch Resume Call.
Participating in Encrypted Calls
If encryption is enabled on the system, a locked padlock icon appears on the monitor screen when a
call is encrypted. If a call is not encrypted, an open padlock appears on the monitor screen.
● If you are in a point-to-point call or a multipoint call hosted by another system, the padlock icon
displays the state of your individual connection.
● If you are hosting a multipoint call, the padlock icon displays the combined state of all connections:
encrypted if all connections in the call are encrypted, unencrypted if one or more connections in the
call are not encrypted.
In one call, some connections might be encrypted while others are not. However, the lock icon might not
accurately indicate whether the call is encrypted if the call is cascaded or includes an audio-only endpoint.
If the far-end site puts you on hold, a message displays for 5 seconds that you have been
placed on hold.
The Polycom Touch Control does not support Hang Up 1 + Answer or Hang Up All + Answer.