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User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control
Polycom, Inc. 27
Viewing Call Statistics Using the Polycom Touch Control
To view information about a point-to-point call in progress:
1 Touc h Participants.
2 Participant information is displayed.
3 Touch View Call Statistics.
Streams associated with the participant are displayed beneath the participant information. To view
more information about a specific stream, navigate to the desired stream and touch . From an
individual stream view you can touch Next Stream to view the next stream in the list.
To view information about a multipoint call in progress:
1 Touch Participants.
A list of participants in the call is displayed.
2 Touch View Call Statistics and do one of the following:
To view a participant’s details, navigate to the desired participant, and touch .
The participants’ active streams are displayed beneath the participant information. To view more
information about a specific stream, navigate to the desired stream and touch . From an
individual stream view you can select Next Stream to view the next stream in the stream list.
To quickly access a list of all active audio, video, and content streams within the call, navigate to
Active Streams. This option is available in SVC calls only. Select the desired stream and touch
.
Searching for Answers in the Product Documentation
You can find Polycom product documentation at support.polycom.com. Under Documents and
Downloads, select Telepresence and Video > RealPresence Group [your system type], and then search
for the document you want. The documents are grouped by version number, starting with the last version
first.
Using the Knowledge Base
For more troubleshooting information, search the Knowledge Base at support.polycom.com.
Contacting Technical and Solution Support
Before you call technical support, please refer to Troubleshooting on page 26. After you have tried those
solutions, you might need to contact one of the following Polycom support groups:
Polycom Technical Support on page 27
Polycom Solution Support on page 28
Polycom Technical Support
If you are not able to make test calls successfully and you have verified that the equipment is installed and
set up correctly, contact your Polycom distributor or Polycom Technical Support.