Filter
Top Products
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control
Polycom, Inc. 17
Working with Directory and Contact Entries
The directory on your RealPresence Group system stores dialing information that helps you make calls
quickly and easily. When a site listed in the directory calls your system, the system displays the name on
the screen when the call comes in. If a site that calls you is not listed in the directory, you might be prompted
to save the contact information in the directory when the call ends.
If your system is registered with a Global Directory Server, you can search for information about other active
sites that are registered with the same Global Directory Server. These entries are stored on the Global
Directory Server, and you cannot edit them.
Sites that you have added are stored on your RealPresence Group system as Contacts. Everyone at your
site who uses the system can use the contact entries to place calls. Users at other sites cannot access the
contacts on your system.
Polycom RealPresence Group systems support up to 2,000 contacts. They can also support the following:
● An unlimited number of contacts when the RealPresence Group system is registered with Microsoft
Office Communications Server 2007 R2 or Microsoft Lync Server 2010 or 2013.
● Up to 200 additional contacts with presence when registered with a Polycom Converged
Management Application™ (CMA
®
) system
For more information about this and other Microsoft and Polycom interoperability considerations, refer to
the Polycom Unified Communications Deployment Guide for Microsoft Environments.
Including Multiple Sites in Video Calls
Multipoint conferences involve at least three different endpoints. During a multipoint call, multiple sites can
see and hear each other. You can also share content in a multipoint call, just as you can in a point-to-point
call.
All systems can participate in multipoint calls. To host multipoint calls, your RealPresence Group 500 or 700
system must have a multipoint video option key installed. You can host multipoint calls using a video
conferencing system with multipoint capabilities, or you can use a bridge, such as the RealPresence
Collaboration Server 800s.
Placing a Multipoint Call
How you place a multipoint call depends on whether you’re using a RealPresence Group system or bridge
with multipoint capabilities. The number of sites allowed in the call is determined by the capabilities of the
system or bridge hosting the call.
For information about using a Microsoft Office Communications Server or
Microsoft® Lync™ Server directory, refer to Performing Tasks Involving Microsoft
Office Communications Server or Lync Contacts on page 23.
You cannot host multipoint video calls with a RealPresence Group 300 system.