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Chapter 7: Support
• Frequently Asked Questions (below)
• Contacting Technical Support (page 197)
• Limited Warranty (page 199)
• Returning the Product For Repair (page 201)
Frequently Asked Questions
This section lists frequently asked questions involving pre-installation, drive
issues, installation, and post-installation.
Pre-Installation (Speed, Device Types, Capacity, Cabling)
What kind of HDDs can I use for a SuperTrak EX Series logical drive?
You can use any Serial Attached SCSI (SAS) Serial ATA (SATA) hard drives
to create arrays on the SuperTrak EX Series. Use matching drives for
multiple-drive arrays to maximize capacity usage as well as performance.
What is the maximum physical drive storage capacity of SuperTrak EX
Series?
The SuperTrak EX4650 and EX4650A support up to 3.0 TB (four 750 GB
physical drives).
The SuperTrak EX8650 and EX8650A support up to 6.0 TB (eight 750 GB
physical drives).
The SuperTrak EX Series controllers also support up to 128 SAS physical
drives per SAS port using SAS expanders.
How can I change the resources that the SuperTrak uses?
The SuperTrak EX Series Controllers are fully PnP. This means all the
resources that it uses are given to it by the PnP BIOS on the motherboard.
The SuperTrak Series Controller supports IRQ sharing, but this feature only
works when ALL the concerned devices support it. If your motherboard
allows you to control the assignment of these resources, you may be able to
remedy the problem by:
• Changing the IRQ assignments to the PCI slots in the motherboard
BIOS during boot up.
• Reset the configuration data in your CMOS. This is usually an option in
the PnP section of your CMOS.
• Otherwise, switch the SuperTrak Controller card to a different PCI slot.