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7. ERROR CODES
Fax machines use a telephone line. The same types of problems you experience
while making phone calls (such as noisy lines, crosstalk, disconnection during
conversation, weak signals) also occur with faxing. Telephone callers can deal
with the problems themselves (for example, by speaking a bit louder), but fax ma -
chines cannot. Therefore some errors and line fails are to be expected.
When an error occurs, an error report is printed. This report includes an error
code. The following table lists common error codes and a few of the possible
causes. If any of these or any other error codes are persistent and the machine
does not work properly, contact a service technician.
Note: When an error occurs, it does not mean that you are doing anything
wrong or that your machine needs service. Only if the problem persists
should you call your service representative.
Code Possible Cause
0-01 Printer empty or jammed at the other end
0-04
Faulty machine at the other end
Poor line condition
0-05 Poor line condition
0-06
Incompatible or faulty terminal at the other end
Poor line condition
0-07
The facsimile machine that you were sending to disconnected during
the call, either due to noisy phone lines, a paper jam or because it
ran out of paper.
Resend the page.
0-08
The machine at the other end received the page that you sent but it
had errors on the page. You may want to resend the page in
question.
The other party’s memory could also be full. Contact the other party
and ask them to make room in their memory for your message.
0-14 Same as for code 0-06
0-15
The other party does not have the confidential or transfer function.
The other party’s memory may be full.
0-16 Same as for code 0-04
0-20 Poor line condition
0-21 Same as for code 0-04
0-22
You have just received a fax message, but there were problems
because of poor line condition. Ask the other party to resend.
0-23 Same as for code 0-22
SECTION 7. SOLVING PROBLEMS
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