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Troubleshooting
Operational Difficulties
Problem
Transmission cannot take place
Note: Before taking action, wait until
the Communicating indicator goes
out, then press the Stop key.
Consistent difficulty in
communicating with a particular
terminal
Consistent poor image quality when
communicating with a particular
terminal
RECEPTION
Required Action
The other machine is out of order.
* Check the error report.
* Ask the other party to check their machine
and correct the fault.
The line is busy or noisy.
* Check that the dial tone is sent out.
Try to retransmit.
There are some bad lines between you and that
other terminal.
* Store that terminal’s number as a Quick Dial
Key or Speed Dial Code.
Then call a service technician. Inform the
nature of the problem and give the Quick Dial
Key or Speed Dial Code that you stored the
number in.
The telephone keeps ringing and no
You are in Manual Receive mode.
fax is printed.
* Change to Auto Receive mode (see page 14)
Power is switched off.
p Switch the power on.
RECEPTION/COPYING
No printout; the Add Paper indicator
is lit.
No printout; the Clear Copy indicator
blinks.
Copies appear dirty.
Copies are too light.
Copies are blank.
The cassettes are empty.
* Add paper (see page 80).
The printer has jammed.
* Clear the jam (see page 102).
Does the original have a gray or colored
background?
* Select the Lighten contrast setting.
Does the original have a low contrast image?
* Select the Darken contrast setting.
The original must be placed face up in the
document feeder
* Position the original correctly. See page 63.
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