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NovaJet PRO 600e User's Guide
I-2 Troubleshooting
If one application fails, but others print successfully, that can indicate a problem with a specific
software package. Call technical support of the failed product. If all the applications fail,
determine what they have in common; for example, a RIP box or Windows driver. Call technical
support of the particular vendor.
Printer Health
Printer will not turn on
Make sure the power cord is securely attached to the printer and plugged into an operating
outlet.
Make sure the power switch is turned on.
Printer intermittently reboots
Clean and reseat memory SIMMs.
Test and replace memory SIMMs. (See Appendix B of the User Guide.)
Check that power is coming to the printer.
Display does not come on
Check that the power cord is plugged in and the printer switch is turned on.
Push any control panel button. The display should come on.
Printing doesn’t start immediately when a file is sent
A short delay between sending the file and starting to print is normal, particularly if you are
using a serial port. If you are using the serial port, make sure you’re using the correct interface
cable and that it is securely connected to the proper ports on both the printer and the computer.
(ENCAD serial cable PN 203977)
If you are using a serial interface, make sure that the RS-232/422 settings match the require-
ments of your hardware and software. (See Appendix E.)
If you are using a Windows application, be sure the Print Manager is OFF. Turn off the Print
Manager with the ENCAD Windows driver.
File will not print
If you are using a serial cable, check that it is ENCAD PN 203977 for PC and Unix systems. Be
sure that RS232/422 settings in your software match those on your printer. If you are using a
parallel cable, be sure it meets the specifications of IEEE 1284.
Check your electrical connections.
From your software application, print to a file and send the file to the printer in DOS using the
DOS Copy command. At the DOS prompt, type COPY /b filename portname (LPT or COM port).
Alternately, use the GO.EXE program. To print the file, type GO filename. This program is supplied