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NovaJet PRO 600e User's Guide
I-6 Troubleshooting
Nozzle may have failed. Replace cartridge. Check for nozzle clogs by using the NovaPrime on the
cartridge nozzle plate.
Check to see whether spray from printing has contaminated the flex contact. Remove the cartridge
and wipe the carriage flex and cartridge flex with a cotton swab moistened with water..
Run the jet status plot as described in Chapter 2. If sections of the print are missing, add the
affected jets to the compensation list. Replace the cartridge if necessary.
Ink spills on the flex cable
Flex cable refers to the copper contacts on the carriage where the cartridge seats. Clean the
flex cable gently with a cotton swab moistened with water. Do not use acetone or any other
harsh cleaner as this may cause damage to the flex cable.
Printer settings are lost when printer is turned off or rebooted
Be sure to save your printer settings to a User number. (See "Saving User Settings" in Chapter
3.) When you are ready to print, select the User number that you saved.
What if I need a firmware upgrade?
You can download firmware upgrades from ENCAD’s BBS or from the Internet WEB page
(www.encad.com).
Firmware Download Procedure (Upgrade/Printer Refresh)You can download the new
firmware directly from the diskette, but if you copy the xxxx.ROM and GO.EXE files to a
temporary directory on your hard drive, it will load faster.
For Windows:
1. Ensure the printer is turned ON and you have your parallel cable (IEEE 1284) attached
between the parallel port on the printer and the parallel port on the host computer.
2. From a DOS prompt type: GO xxxx.ROM and press <ENTER>.
Note: For NT systems, click on Start\Programs\Command Prompt. At the DOS prompt go to
the location of the .ROM file. Then type: PRINT /D:LPT1 \XXXX.ROM and press Enter.
Approximately 20 - 40 seconds later a single beep should be heard, indicating the download
was successful. After a one second delay, the printer will automatically reboot. The printer
should come up normally. Verify the new firmware revision by sequencing through Utility
Menu - Service Menu - About menu.
3. If multiple beeps are heard, reboot printer and reseat parallel port connection. Resend the
.ROM file to the printer.