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Troubleshooting I-11
NovaJet PRO 600e User's Guide
APPENDICES
Poor vertical or horizontal line quality
Perform color calibration. (See Appendix A.)
Data Transfer
Printer doesn’t generate a print
Be sure your printer is connected to the port to which you are sending the file.
If you are printing over a network, you will need to determine whether the problem is in the
network. Try connecting the printer directly to your computer and send the file again.
Parallel printing doesn’t work
Some UNIX workstations have difficulty communicating with the printer using a parallel connec-
tion. Try connecting the printer to the network using a network interface box.
To ensure the highest quality and reliability of the data that is sent to the printers, the IEEE
standard 1284 parallel cable is required to be used when utilizing the parallel port on the
printers.
This standard uses shielded twisted pair technology that reduces noise and increases perfor-
mance at higher transfer speeds.
This cable is recommended on all printers built by ENCAD in 1997 and later.
To order from ENCAD, use part number 208559.
Be sure that your parallel cable does not exceed the maximum of 10 ft.
Try using another parallel cable. Be sure that it is securely connected.
Serial printing does not work
Verify that the serial cable is properly connected.
Be sure that your baud rate, parity, and emulation are set correctly. (See "Setting Serial
Communication Parameters" in Appendix E.)
If you are using a serial cable provided by a vendor other than ENCAD, be sure that the pinouts
match those in Appendix E. If the non-ENCAD serial cable is not working, order ENCAD cable
203977 (for MAC and Unix systems).
Be sure that your serial cable does not exceed the maximum length of 25 ft.
Problems connecting to a Macintosh workstation
Use the Macintosh chooser level drivers provided by our third-party developers. These drivers
generally provide their own cable or parallel cards. One of these drivers is PowerPlot by GDT
Softworks (refer to the Software Support Matrix). This is a raster driver similar to MacPlot
Raster, but it includes a cable that converts serial to parallel. This cable is connected to the
Macintosh’s printer port (serial) and to the printer’s parallel port.