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1. Verify autoplay.bsp is spelled correctly
2. Verify that the autorun.bas v1.1 or later and autoplay.bsp are both in the root of the
CF card
3. Verify you do not have an “autoplay.csv” or “autoplay.mpg” in the root of the CF
card. There should only be one autoplay file in the root of the CF card.
4. Check if your PC is set to show file extensions. If your PC is not set to show file
extensions, and you rename the file “autoplay.bsp”, you may have accidentally named
the file “autoplay.bsp.txt.”
5. Use the “BrightSign Shell” to test playlist playback. You’ll be able to see any errors.
6. See “General Playback Problems” for more troubleshooting help.
State Files (CSV)
Download the latest Autoplay script from www.rokulabs.com/brightsign.
Playlist support requires autorun.bas v1.1 or later.
1. Verify autoplay.csv is spelled correctly.
2. Verify that the autorun.bas v1.1 or later and autoplay.csv are both in the root of the
CF card
3. Verify you do not have an “autoplay.bsp” or “autoplay.mpg” in the root of the CF
card. There should only be one autoplay file in the root of the CF card.
4. Verify your content is in the root of the CF card, not in any subfolders.
5. Verify the spelling of file names in the autplay.csv file. If you pasted the file names
into the csv file, check for any leading or trailing spaces in the name.
6. Verify the case and spelling of any keywords in autoplay.csv
a) EVENTS, STATE, IMAGEMODE, VIDEOMODE, FLIPELO must be uppercase
b) All events like timeout, button,videoend must be lower case.
7. Use the “BrightSign Shell” to test playlist playback. You can see any errors reported
by the autoplay script.
8. See “General Playback Problems” for more troubleshooting help.
BrightSign and Accessories
The BrightSign isn’t booting up properly / Random lights lit
When the BrightSign starts up, it cycles through the Connector Activity and Video Mode
lights. The only two lights that should remain lit at the end of the startup process are the
Video Mode light, normally 1024x768, and the Power light.
1. Download and reinstall the BrightSign software. See “Device Software and
Upgrading” for details.
2. If reinstalling the BrightSign software doesn’t fix the problem, please contact Roku
Customer Support at www.rokulabs.com/brightsign.