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Part 6 Troubleshooting
38
The message "Cannot commu-
nicate with present scanner"
appears on the computer and
there is no operation.
The message "COM:** not
ready" appears on the com-
puter.
The message "Can’t find
MODELA Player" or "Can’t find
3D Engrave" appears on the
computer.
- Switch on the power to the scanner before you run Dr. PICZA3.
- Make sure the correct COM port number is set in the preferences for Dr.
PICZA3.
- Restart the computer.
- Make sure the connection to the computer is correct.
- Unplug the scanner's AC adapter from the electrical outlet, redo the
connections, then switch on the power.
- Reinstall the program.
- Restart the computer.
- Unplug the scanner's AC adapter from the electrical outlet, redo the
connections, then switch on the power.
- If you're using Windows NT/2000 make sure no other printer driver or
the like is using the same COM port.
- Reinstall the program.
- The buttons for running these do not function on this system. They become
available when you are using together with the MODELA series or the
like.
The cable used for the connection
with the computer may not be the
right kind or may be broken. Alter-
natively, the computer's COM port
may not be functioning, or the scan-
ner unit may be broken.
Symptom If the problem persistsRemedy