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TROUBLESHOOTING
Please select and follow the procedure which best describes the cash register condition:
1. IN CASE OF AN ERROR TONE OR IF "E" DISPLAYS:
a. PRESS the [CLEAR] key.
b. Turn the key to the last position (PRG, REG, X or Z) you were in prior to receiving the error. If the last
position you were in was "REG", turn the key to the "REG" position and PRESS the [CLEAR] key, then
PRESS the [AMOUNT TEND/TOTAL], [CHECK/STUBS], or [CHARGE] key to complete a pending
sale. If your last position was "PRG", turn the key to the "PRG" position, PRESS the [CLEAR] key, and
then PRESS the [#/ST/NS] key.
c. Double check and repeat the procedure you are trying to perform.
d. If error still persists, perform a HALF SYSTEM CLEAR procedure (see below).
e. As a last resort, perform a FULL SYSTEM CLEAR procedure (see below).
2. IF PRINTING PROBLEMS OCCUR:
a. Check if you are out of paper.
b. Check for a paper jam. If so, carefully remove any paper obstructing the printer. CAUTION: DO NOT
manually pull the paper, always use the paper feed key to remove or advance the paper.
c. Once the paper jam has been successfully removed, reinstall a new paper roll if necessary, see Pages 10-
12.
Important: Avoid using any type of sharp or pointed objects in or around the printer area when attempting to
clear a paper jam.
3. IF THE CASH REGISTER IS MALFUNCTIONING:
a. Be sure the cash register is plugged into a working electrical outlet and no other electrical device is using
the same power source. Another electrical motor on the same circuit could cause interference with register
operations.
b. Perform a HALF SYSTEM CLEAR procedure (see below).
c. As a last resort, follow the directions for a FULL SYSTEM CLEAR procedure (see below).
4. OPENING THE DRAWER IN AN EMERGENCY:
Push the drawer opening lever to the left (located at the rear of the bottom of the cash register) to open the
drawer in an emergency in case of a power failure or a cash register malfunction.
HALF SYSTEM CLEAR PROCEDURE:
a. Turn the key to the "PRG" position.
b. Unplug the cash register from the power source (pause
for 10 seconds) and replug the cash register.
c. Continue with normal operations.
FULL SYSTEM CLEAR PROCEDURE:
Note: This procedure will erase all transaction totals
and programming.
a. Turn the key to the "PRG" Position.
b. Unplug the cash register from the power source and wait
at least 15 seconds.
c. While holding down the [CLEAR] key, replug the cash
register.
d. Re-program the cash register.
e. Continue with normal operations.
If a problem still persists, contact a Royal Authorized Service Center. For the location of the one nearest you,
call (888) 261-3888 during East Coast business hours.