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S
OLVING
P
ROBLEMS
7.24
Background scatter
Background scatter results from bits of toner distributed on the
printed page.
• The paper may be too damp. Try printing with a different batch
of paper. Do not open packages of paper until necessary so
that the paper does not absorb too much moisture.
• If background scatter occurs on an envelope, change the
printing layout to avoid printing over areas that have
overlapping seams on the reverse side. Printing on seams can
cause problems.
• If background scatter covers the entire surface area of a
printed page, adjust the print resolution through your software
application or via the printer properties window.
Misformed
characters
• If characters are improperly formed and producing hollowed
images, the paper stock may be too slick. Try a different paper.
See “Paper Specifications” on page E.4.
• If characters are improperly formed and producing a wavy
effect, the scanner unit may need service. Verify that it also
occurs on a demo page. Refer to the Setup Guide. For service,
contact a service representative.
Page skew
• Ensure that the paper is loaded properly.
• Check the paper type and quality. See “Paper Specifications”
on page E.4.
• Ensure that the paper or other material is loaded correctly and
the guides are not too tight or too loose against the paper
stack.
Curl or wave
• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high temperature and
humidity can cause paper curl. See “Paper Specifications” on
page E.4.
• Turn the stack of paper over in the tray. Also try rotating the
paper 180° in the tray.
Wrinkles or
creases
• Ensure that the paper is loaded properly.
• Check the paper type and quality. See “Paper Specifications”
on page E.4.
• Turn the stack of paper over in the paper tray. Also try rotating
the paper 180° in the tray.
Problem Solution
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