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7.15
PROBLEM SOLVING
Problem
Solution
• Check the paper type and quality. Both high temperature
and humidity can cause paper curl. See “Paper
Specifications” on page A.2.
• Turn over the stack of paper in the input tray. Also try
rotating the paper 180° in the input tray.
• Push the output lever and try printing to the face up output
slot.
Curl or wave
• Insure that the paper is loaded properly.
• Check the paper type and quality. See “Paper Specifications”
on page A.2.
• Push the output lever and try printing to the face up output
slot.
• Turn over the stack of paper in the input tray. Also try
rotating the paper 180° in the feeder.
Wrinkles or creases
• The transfer roller may be dirty. See “Cleaning the Inside” on
page 6.4.
• Check for leaking toner. Clean the inside of the printer.
Back of printouts are
dirty
• The toner cartridge may not be installed properly. Remove
the cartridge and reinsert.
• The toner cartridge may be defective and need replacing.
Install a new toner cartridge.
• The printer may require repair. Contact a service
representative.
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Black pages
Solving Print Quality Problems