Filter
Top Products
117
GB
Troubleshooting
Symptom
The printer
driver cannot be
installed.
Check
• Are you sure that you have
followed the installation
procedures correctly?
• Is another application
program running?
• Did you specify the CD-
ROM as the installation CD-
ROM correctly?
• Is the USB driver installed?
• Can you read the CD-ROM
with Explorer?
• Is there an anti-virus
program or other program
running on the system?
• Did you log onto Windows
XP/2000 Professional using
an Administrator user
account?
Cause/Solutions
cFollow the procedures in the operating
instructions to install the driver
(.page 87). If an error occurs, restart
your computer and do the installation
procedures again.
cExit all applications and then install the
driver again.
cDouble-click My Computer, and then the
CD-ROM icon in the open window.
Follow the procedures in the operating
instructions to install the driver.
cThe USB driver may not be installed
properly. Follow the operating
instructions to install the USB driver
again.
cIf there is an error with the CD-ROM,
you may not be able to read it. If an
error message is displayed on your PC,
check the contents and remove the
source of the problem. Then install the
printer driver again. For details on the
error contents, see the operating
instructions of your PC.
cIf there is an anti-virus program or other
program running on the system, exit it
and then start installing the driver.
cTo install the driver in Windows XP/
2000 Professional, log onto Windows
using an Administrator user account.