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Error/Warning Messages
There are two kinds of messages: error messages and warning messages. This
section lists these messages together with their possible causes and remedies. Note
the messages and act accordingly.
Error messages
If a problem occurs, the ALARM lamp lights orange and an error message stating
the problem appears on the monitor.
Continue to next page m
Message
MECHA TROUBLE: HEAD
MECHA TROUBLE: TRAY
MECHA TROUBLE: PLATEN
MECHA TROUBLE: LOAD
MECHA TROUBLE: EJECT
MECHA TROUBLE: CHUCK
CHECK RIBBON
PAPER JAMMING
SENSOR TROUBLE
END OF RIBBON
INSERT RIBBON
SET PAPER
Possible cause and remedies
•The ink ribbon cartridge is not loaded correctly
n Check the ink ribbon cartridge and load it correctly. (page 8)
•The paper has jammed inside the printer.
n Check the position where paper has jammed and remove any jammed paper from the printer.
(page 79)
The paper tray has got out of position.
n Contact your Sony service facility or your Sony dealer to clear error status.
The paper has jammed inside the printer.
n Check the position where paper has jammed and remove any jammed paper from the printer.
(page 79)
•The ink ribbon cartridge is defective.
n Replace the defective ink ribbon cartridge with the new one. (page 8)
•The ink ribbon has torn.
n Repair the tear. (page 10)
•The ink ribbon cartridge that can not be used with this printer has been loaded.
n Load the appropriate ink ribbon cartridge. (page 50)
The paper has jammed inside the printer.
n Check the position where paper has jammed and remove any jammed paper from the printer.
(page 79)
Sensor trouble has occurred.
n The printer must not be operated any further. Turn off the power immediately and contact your Sony
service facility or your Sony dealer.
The ink ribbon has been exhausted.
n Replace the old one with a new ink ribbon cartridge. (page 8) (The ink ribbon cannot be reused.)
The ink ribbon cartridge is not loaded.
n Load the ink ribbon cartridge. (page 8)
•Paper has been exhausted.
n Load the paper. (page 11)
•The paper tray is not installed.
n Install the paper tray. (page 11)