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■ Operating system
■ Version and patch level
■ Network topology
■ Router, gateway, and IP address information
■ Problem description:
■ Error messages and log files
■ Troubleshooting that was performed before contacting Symantec
■ Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our
technical support Web page at the following URL:
www.symantec.com/techsupp/ent/enterprise.html.
Select your region or language under Global Support, and then select the
Licensing and Registration page.
Customer service
Customer service information is available at the following URL:
www.symantec.com/techsupp/ent/enterprise.html
Select your country or language under Global Support.
Customer Service is available to assist with the following types of issues:
■ Questions regarding product licensing or serialization
■ Product registration updates such as address or name changes
■ General product information (features, language availability, local dealers)
■ Latest information about product updates and upgrades
■ Information about upgrade insurance and maintenance contracts
■ Information about Symantec Value License Program
■ Advice about Symantec's technical support options
■ Nontechnical presales questions
■ Issues that are related to CD-ROMs or manuals