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Appendix G: Troubleshooting Datacryptor Ethernet User Manual
Page 100 THALES
Appendix G: Troubleshooting
This appendix is provided to aid you in determining basic problems with your Thales
Datacryptor Ethernet unit. If you cannot resolve the problem using this troubleshooting guide,
please contact Thales customer support.
Possible Problems and Solutions
The troubleshooting information in this section is grouped into the following categories:
logging in, configuration and traffic flow. Within each category you will find a list of symptoms
and possible solutions.
Logging In
Symptom Explanation and Possible Solutions
Boot Process Fails Contact Thales support for advice
Administrator password is
forgotten or lost
Contact Thales for service
Not able to connect to the CLI Re-boot the unit
Log out of the Element Manager application.
Check the Baud rate settings are set to:
115200, 8, N, 1
Not able to log in to the Front
Panel Viewer
Verify the password
Configuration
Symptom Explanation and Possible Solutions
Datacryptor does not recognize
its new IP address
Verify the IP address using the Element Manager (see The
IP Management tab section above). Correct the IP address
if necessary, save the configuration, and then reboot the
Datacryptor.
The management workstation
can’t communicate with the
Datacryptor
Verify that the network connection to the management
port is in place (see the
Connect the Cables section
above).
Check the management interface default gateway
configuration. Assign a default gateway if the
management workstation is on a different subnet than
the Datacryptor’s management port.
Datacryptor is not sending
SNMP objects to the
management workstation
Ensure that SNMP traps are enabled.
Verify that the management workstation’s IP address is
configured as the SNMP trap host address.
See the
Configuring SNMP section.