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Troubleshooting
7 9 - 7
Question B
Print jobs start printing, but print very slowly or print unknown characters.
Possible explanation and solution
A printer driver is missing or is incompatible with that printer. Using a print driver that is not specific for the
printer can cause printing errors. Install the proper printer driver. If these printer drivers are not available to you,
please contact your printer manufacturer.
Question C
The upgrading process indication bar stops and does not seem to proceed again while upgrading the print
server.
Possible Explanation
There might be a network problem. This causes the upgrading procedure to fail.
Solutions
1. Check the network cabling, especially from the workstation running the PSAdmin to the print server unit.
2. Run the PSAdmin and upgrade the print server again.
Question D
The Status LED light keeps blinking after POST.
Possible explanation and solution
The last upgrade process was not completed. The print server must be upgraded again by using the PSAdmin.
Please see Chapter 3 for details.
Question E
The PSAdmin reports “Create Print server Error”, “Create Printer Error”, or “Create Print Queue Error” while
using Auto Setup.
Possible Explanation
The print server name, the printer name, or the print queue name you specified in the Auto Setup dialogue box
contains a space.
Solution
Check to see if there is a space in the print server name, the printer name, or the queue name. Type in a new
name without a space between two characters or replace a space by a dash (-) or an underscore (_).