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User’s Manual 9-9
Troubleshooting
CD-ROM drive
Problem Procedure
You cannot access a
CD in the drive
Make sure the drive’s disc tray is securely
closed. Press gently until it clicks into place.
Check whether the drive power is on. If the
power is off, click on the optical disk drive icon in
the task tray and turn on the power.
Open the disc tray and make sure the CD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the disc tray could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD is dirty. If it is, wipe it with
a clean cloth dipped in water or a neutral cleaner.
Refer to the Media care section in Chapter 4 for
details on cleaning.
Some CDs run
correctly, but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software’s needs.
Check the CD’s documentation.
Check the type of CD you are using. The drive
supports:
CD-ROM: CD-DA, CD-Text, Photo CD
TM
(single/multi-session), CD-
ROM Mode 1, Mode 2, CD-
ROM XA Mode 2 (Form1,
Form2), Enhanced CD (CD-
EXTRA), Addressing Method 2
Recordable CD: CD-R, CD-RW