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• Check out the UMAX Web site at www.umax.com/support
• E-mail UMAX with your technical support question at: support@umaxcare.com
• Contact your dealer or call the UMAX support line between 9 a.m. – 5 p.m. (CST), Monday – Friday
at 214-739-1915.
Before calling, please be sure to have the following information ready:
• The scanner model and serial number
• The version number of the scanner driver (located on the front of the CD)
• The computer model you are using
• The application software packages that you are using
• Error codes or messages seen
• A description of what you were doing at the time of the malfunction so that the problem can be
recreated
• Other observations that may aid the technician in identifying the problem and solution
When you call, please be in front of your computer. You will need to have your scanner and the computer
turned on. Try to have as much information about your problem as possible. This information allows the
technician to more effectively troubleshoot your problem.
Maintenance
With the exception of periodic cleaning, the scanner is virtually maintenance-free. Please read the
following section to learn how to properly maintain the scanner.
Cleaning
Regularly cleaning the object glass will ensure that dirt or smudges will not reduce the quality of your
scanned images. Before you clean the glass, make sure the scanner is turned off and the power cord is
unplugged.
Clean the object glass and document cover with a soft damp cloth and a mild detergent or alcohol.
Warning: Do not spray the cleaning fluid directly on the object glass. Spraying the liquid directly on the
glass may cause the liquid to penetrate the seams around the glass and contaminate the mirrors and lenses
inside the scanner. Please be sure you spray the liquid on the cleaning cloth and then wipe the glass clean.
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