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Copyright 2009 Unitech Electronics Co., Ltd. All rights reserved. Unitech is a registered trademark of Unitech Electronics Co., Ltd.
Chapter 5
Troubleshooting
Unitech has a professional support team to answer any questions or technical related
issues. If equipment problems occur please refer to the table below or contact a
regional Unitech representative.
Problem Solution
1. Cannot Backup
Data.
• Check if the Backup Battery Switch is on.
• Send back to Unitech for RMA.
2. Cannot Read a
Tag.
• Check whether the RFID Antenna is properly con-
nected to the TNC Connector via Antenna Cable.
• Check whether the Antenna Port is correct.
• Check whether the tag is damaged.
• Check the software settings, e.g., reader status,
antenna port and etc.
• Reset the RS700.
• Send back to Unitech for RMA.
3. Cannot Charge
the Backup
Battery.
• Check if the Backup Battery Switch is on.
• Send back to Unitech for RMA.
4. The USB
Communication
Fails.
• Reconnect the USB Cable.
• Reset the RS700.
• Send back to Unitech for RMA.
5. Cannot Reset
the RS700.
• Make sure the Reset Button is pressed in.
• Make sure the backup battery switch is turned off
when removing external power.
• Send back to Unitech for RMA.