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146 VISIONEER STROBE XP SCANNER USER’S GUIDE
Problem: During installation I got the error message: PaperPort
Installation is not complete. What do I do?
The installation procedure was not successful. You need to reinstall the
PaperPort software.
Problem: I got the error message: PaperPort cannot allocate enough
memory to perform internal critical operations. What do I do?
Close any other active applications so that additional memory is
available. If you click Continue, PaperPort moves the file to the
PaperPort data directory and renames the file with the prefix “bad”.
This allows you to recover the file later. To recover the file, import it
into PaperPort by using the Import command in the File menu.
Problem: The installation will not complete successfully. If
installation finishes, the scanner’s OneTouch 4.0 options do not seem
to work properly. What do I do?
A likely cause is that some driver programs are already installed on your
computer for another scanner. They are interfering with the installation
and OneTouch options, and you need to remove those other drivers and
re-install your Visioneer Strobe XP scanner. Please see the
documentation that you received with the other scanner for the steps to
remove its driver programs. You can also use the basic steps in the
section “To Install Another Driver” on page 148, but instead of
uninstalling OneTouch 4.0, uninstall the other scanner’s driver
programs. After uninstalling the other scanner’s driver programs,
uninstall OneTouch 4.0 using the steps on page 147, then reinstall it.
Problem: The scanned images are of poor quality even after I
recalibrated and cleaned the scanner. What do I do?
The calibration procedure was not successful. You may have a defective
scanner. Please see the Technical Support Card that you received with
your scanner for the telephone number or email address to contact
Visioneer Technical Support.
Problem: How do I uninstall PaperPort?
See the next section. Uninstalling does not delete your scanned items;
they remain in the PaperPort Data folder.