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Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning
this product. Most technical support questions can be answered through our knowledge base
or e-mail support service at http://support.wdc.com. If the answer is not available or, if you
prefer, please contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This
30-day period starts on the date of your first telephone contact with WD technical support.
E-mail support is free for the entire warranty period and our extensive knowledge base is
available 24/7. To help us keep you informed of new features and services, remember to
register your product online at http://register.wdc.com.
Accessing Online Support
Visit our product support website at http://support.wdc.com and choose from these topics:
Downloads - Download drivers, software, and updates for your WD product.
Registration - Register your WD product to get the latest updates and special offers.
Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status,
and Data Recovery Information.
Knowledge Base - Search by keyword, phrase, or answer ID.
Installation - Get online installation help for your WD product or software.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
North America
Europe (toll free)*
00800 ASK4 WDEU
English 800.ASK.4WDC
(00800 27549338)
(800.275.4932)
Spanish 800.832.4778 Europe
+31 880062100
Middle East
+31 880062100
Mexico
001 8002754932 Africa
+31 880062100
South America
Asia Pacific
Chile 1230 020 5871 Australia 1 800 42 9861
Venezuela 0800 100 2855 China 800 820 6682/+65 62430496
Peru 0800-54003 Hong Kong +800 6008 6008
Uruguay 000 413 598 3787 India 1 800 200 5789
Argentina 0800 4440839 Indonesia +803 852 9439
Brazil 0800 7704932 Japan 00 531 650442
Korea 02 703 6550
Malaysia +800 6008 6008/1 800 88 1908/
+65 62430496
Philippines 1 800 1441 0159
Singapore +800 6008 6008/+800 608 6008/
+65 62430496
Taiwan +800 6008 6008/+65 62430496
* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands,
Norway, Spain, Sweden, Switzerland, United Kingdom.