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WD ELEMENTS PLAY MULTIMEDIA DRIVE
USER MANUAL
SYSTEM MAINTENANCE – 55
Common Error Messages
Installing, Partitioning, and Formatting the Drive
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger
than 32 GB in Windows; however, Windows users can overcome these file size limitations by
formatting the drive to NTFS using the Disk Management utility. See answer ID 1287 at
http://support.wdc.com and article IDs 314463 and 184006 at http://support.microsoft.com for
further details. To create partitions larger than 32 GB in FAT32 when reformatting the drive, download
the External USB/FireWire FAT32 Formatting Utility from http://support.wdc.com/download.
If this message appears Perform this action
HOME
Media drive is connected as a USB
client device.
The media drive is currently in USB client mode.
Disconnect the USB cable from the USB mini port to exit
this mode.
CONTENT PLAYBACK
Unable to play video of this corrupted
file.
The file is corrupt. You may need to use media editing
software to recreate the file in a compatible format.
Unable to play audio of this corrupted
file.
The file is corrupt. You may need to use media editing
software to recreate the file in a compatible format.
Unable to play the selected file. Please
see the User Manual for a list of
supported file formats.
1. Copy the file from the media drive’s internal hard
drive to your computer or a USB device (eject and
disconnect the USB device from the multimedia
drive and connect to your computer if necessary).
2. Use your computer to verify that the file format is
correct.
You can use media editing software to recreate the
file in a compatible format.
3. Copy the file from your computer’s hard drive to the
media drive’s internal hard drive or a USB device,
(eject and disconnect the USB device from the your
computer and connect to the multimedia drive if
necessary).
How to Answer ID
Install, partition, and format the drive in Windows XP and Vista 3865
Install, partition, and format the drive to Mac OS X 10.4.11 and 10.5+ 3865
Reformat from Mac GPT to Windows XP NTFS 3645
Reformat the drive from Mac GPT to Windows Vista NTFS format 3647
Format the drive to the FAT32 file system* 1364
Use the drive on a Mac and a PC simultaneously 291