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4-11 Troubleshooting the DocuColor
Printer not found in the Chooser of remote utilities
If you start one of the remote utilities and cannot connect to the DocuColor color
server, check the following:
• DocuColor Setup—the appropriate network protocol must be enabled, with the
correct parameters (for example, for TCP/IP, the IP address, etc.; for IPX, a correct
frame type setting), and you must have published the Print queue.
Verify that in IPX/SPX Setup the IPX network protocol has bound to all the frame
types in use by the NetWare servers that handle DocuColor print jobs.
You can check these settings quickly by printing a Configuration page.
• On your workstation—you must have the appropriate network protocol(s) loaded,
your Windows directory should contain your edited NET_WSCK.INI file, and
your System folder should contain only one of the following files:
NET_WIPX.DLL if the workstation is running IPX/SPX protocols, or
NET_WSCK.DLL if the workstation is running TCP/IP protocols.
Server Name Server Name of
DocuColor as
specified in Setup
DNS name or
TCP/IP host
name
Server Name Server Name of
DocuColor as
specified in Setup
DNS name or
TCP/IP host
name
In this location: For this item:
IPX/SPX
networks:
TCP/IP
networks:
See page: