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Phaser® 6250 Color Laser Printer
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Macintosh Troubleshooting (Mac OS 9.x, Mac OS X, Versions
10.1 and 10.2)
The following procedure eliminates cabling, communication, and connection problems. Once
you complete these steps, print a test page from your software application. If the job prints, no
further system troubleshooting is necessary. If there are print quality problems, go to
Reference/Troubleshooting on the User Documentation CD-ROM.
Macintosh Troubleshooting Step-By-Step
Mac OS 9.x
Perform these steps only for Mac OS 9:
1. Open the Chooser, then click the LaserWriter driver.
2. Do one of the following:
■ If the printer name appears, your printer is communicating through the network. You
do not need to perform any additional steps.
■ If your printer name does not appear, proceed to Step 3.
3. Verify that the printer is plugged in, turned on, and connected to an active network.
4. Verify the cable connection from the network to the printer.
5. Follow these steps:
a. From the printer’s front panel, verify that EtherTalk is enabled. If it is not, enable it in
the front panel, then reset the printer.
b. Print the “Configuration Page” and verify that EtherTalk is enabled.
c. From the “Configuration Page”, verify the Zone. If you have multiple zones on your
network, verify that your printer appears in the desired zone.
6. If you are still unable to print, go to www.xerox.com/officeprinting/support
or access
PhaserSMART Technical Support through CentreWare Internet Services:
a. Launch your web browser.
b. Enter your printer's IP address in the browser’s Address field (http://
xxx.xxx.xxx.xxx).
c. Click Support.
d. Click the Technical Support link to access PhaserSMART.
Mac OS X, Versions10.1 and 10.2
Perform these steps only for Mac OS X, versions 10.1 and 10.2:
1. Open the Network Utility, then click the Ping tab.
2. Enter your printer’s IP address.
3. Click Ping. If you do not get a response, confirm that your TCP/IP settings are correct for
both your printer and computer.
4. For AppleTalk, follow the steps below. For TCP/IP proceed to Step 5.
a. From the printer’s front panel, verify that EtherTalk is enabled. If it is not, enable it in
the front panel, then reset the printer.