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Page 11-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Troubleshooting
Customer Support
If a fault cannot be resolved by following the LCD instructions, check the troubleshooting
tables in the next section - they may help to solve the problem quickly.
If you need further assistance or information, please visit the Xerox website for online
solutions and support:
http://www.xerox.com
If the problem persists, contact the Xerox Welcome Center or your local Xerox representative.
The serial number of the machine will be required, together with any relevant error codes.
#
For information on locating the serial number, please refer to “Customer Support” on page 1-5.
# ____________________________________________
To access the serial number open the side cover using the release latch and then open the
front door. The serial number is located on the panel above the Toner Cartridge.
The Xerox Welcome Center or local representative telephone number is provided when the
machine is installed. For convenience and future reference, please record the telephone
number in the space below:
Xerox Welcome Center or local representative telephone number:
# ____________________________________________
Xerox US Welcome Center:1-800-821-2797
Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769)