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Troubleshooting
Chapter 6: Troubleshooting
❖
6-19
Paper Jams
Your printer has been designed to provide reliable, trouble- free
operation. Nonetheless, you may experience an occasional paper jam.
When the printer detects a misfeed or a paper jam, the printing process
is halted, and a Control Panel message is displayed. See
“Control Panel
Messages”
(page 6-15).
After the paper jam has been cleared, the printer will resume operation
to complete the print job, reprinting the page that jammed.
What Causes a
Paper Jam?
Paper jams occur most often when:
• The throughput paper stock does not meet specification. See
Chapter 2: Paper Handling
.
• The paper stock is in poor condition.
• The paper stock has been improperly loaded into the paper trays.
• The printer needs cleaning.
• Printer parts are worn and need to be replaced.
Locating the Jam
Paper jams may occur in any of the following three locations, listed
below in order of the most likely area for a jam:
• Exiting the paper tray.
• Moving through the rollers to the fusing unit under the top cover.
• Moving through the output section under the front cover.