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Troubleshooting
Chapter 6: Troubleshooting
❖
6-3
Printer
Operation
Problems
Consult Table 6.1 for corrective actions when the printer will not print
or when the printed output is not what you expect.
Table 6.1 Printer operation problems
Problem Probable Cause Remedy
Power
Printer does not switch on. Printer is not connected to
power source.
Check all connections and power switches,
including at wall socket and on printer.
Power source defective. Check voltage rating of circuit.
Check circuit breakers and fuses.
Print data not received
Printer turns on, but will not
print data from the computer.
Printer is not on-line. Check if On Line indicator is glowing. If it is
not, press the On Line key. A printer error may
have occurred. Check the printer display panel.
Interface cable not secured. Reseat the interface cable at both the printer
and computer ends.
Computer and printer settings
mismatch.
Confirm that the emulation selected on the
printer matches the printer driver on the
computer. Print out the Configuration Sheet
and compare with computer settings.
Computer connection problem. Check the printer cable connections. Test your
cable by using it with another printer that you
know works. Test your printer after connecting
it with another cable that you know works.
Computer not properly set up. Check the MS-DOS manual for mode settings
and the computer manual for I/O port settings.
Table 6.1 Page 1 of 5