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Internet Access
Problem 1: When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting steps.
• Check if other PCs are working. If they are, ensure that your PC’s IP settings
are correct. If using a Fixed (Static) IP Address, check the Network Mask,
Default gateway and DNS as well as the IP Address.
• If the PCs are configured correctly, but still not working, check the MULTI-WAN
GATEWAY. Ensure that it is connected and ON. Connect to it and check its
settings. (If you can't connect to it, check the LAN and power connections.)
• If the MULTI-WAN GATEWAY is configured correctly, check your Internet
connection (DSL/Cable modem etc.) to see if it is working correctly.
Problem 2: Some applications do not run properly when using the MULTI-WAN
GATEWAY.
Solution 2:
The MULTI-WAN GATEWAY processes the data passing through it, so it is not
transparent.
Use the Special Applications feature to allow the use of Internet applications which
are not functioning correctly.
If this does solve the problem, you can use the DMZ function. This should work with
most applications, however:
• It is a security risk, since the firewall is disabled for the DMZ PC.
• Only one (1) PC can use this feature.