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46 Zebra S400 & S600 User’s Guide
Symptom Diagnosis Action
Printer stops, PAUSE LED and
PAPER/RIBBON LED both on.
Media incorrectly or
not loaded.
Load media correctly, then turn the printer
off and on. See page 8.
Cutter error. Clear jam, then open and close the
printhead.
Calibration error. Re-calibrate printer.
Misadjusted media
sensor.
Check position and sensitivity of media
sensor. See page 18.
Are you using pre-
printed media?
Calibrate the printer. See page 19.
Printer stops, PAUSE LED on and
PAPER/RIBBON LED flashing.
Ribbon incorrectly or
not loaded.
Load ribbon correctly, then turn the printer
off and on. See page 15.
Backing rewind
spindle is full.
Remove label backing from the spindle.
See page 13.
Malfunctioning
ribbon sensor.
Call a service technician.
Ribbon not
calibrated.
Calibrate the ribbon. See “Resetting
Ribbon Parameters” on page 55.
Printer stops, PAUSE LED on and
PRINTHEAD LED flashing.
Printhead is not fully
closed.
Close printhead completely, then turn the
printer off and on.
Printhead open
sensor not detecting
its position flag.
Call a service technician.
Printer stops, PAUSE LED and
PRINTHEAD LED both on.
Printhead element is
overheated.
Printer resumes printing when the printhead
element cools.
Power supply over
temperature.
Printer resumes printing when the power
supply cools.
Printer does not successfully perform
an auto calibration.
Printhead open. Close the printhead.
You’re using pre-
printed labels.
Perform a manual calibration. See “Manual
Calibration” on page 53.
Media is out. Load media. Ensure that the media sensor
is properly positioned.
Printer does not perform a manual
calibration.
Media is out of
specification.
Ensure that the media sensor is properly
positioned. Or, perform a manual
calibration. See “Manual Calibration” on
page 53.
Hardware failure. Call a service technician.
Printing continues, PRINTHEAD LED
on.
Printhead is under
temperature.
Continue printing.
PAUSE LED flashing. Waiting for user to
peel label.
Remove label.