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50 Zebra S400 & S600 User’s Guide
Symptom Diagnosis Action
In cutter mode, skewed, stuck,
improperly cut or partially cut labels.
Cutter is dirty. See “Cleaning the Cutter Module” on
page 30.
Cutter blades are
dull.
Call a service technician.
The cutter is jamming up with labels, or
labels are being cut more than once.
Cutter is dirty. See “Cleaning the Cutter Module” on
page 30.
Label length is too
short.
Increase label length.
Labels are not being cut at all.
Cutter option not
enabled.
See “Reinstalling the Cutter Module” on
page 37.
Connecting cable
not connected to
cutter module.
With printer power off, plug cable into cutter
module.
Printing stops, PAPER/RIBBON,
PAUSE, and CANCEL LEDs on.
Out of media. Load media.
For printers with the cutter option
installed.
Media jammed in
cutter.
Remove media, clean cutter module if
necessary.
Cutter module is
dirty.
Clean cutter module. See page 35.
End of the media not
positioned correctly
on top of platen.
Reposition media so that the end is on top
of the platen. See page 18.
If error condition persists after attempting each of the above
solutions, call a service technician.