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Troubleshooting
Troubleshooting Checklist
126
P1048261-004 8/22/12
Troubleshooting Checklist
If an error condition exists with the printer, review this checklist:
Are noncontinuous labels being treated as continuous labels? If yes, calibrate the printer.
Is the printer reporting a ribbon error when ribbon is loaded properly? If yes, calibrate the
printer.
Are you experiencing problems with print quality? If yes, see Printing Issues on page 129.
Are you experiencing communications problems? If yes, see Communications Problems
on page 138.
If the labels are not printing or advancing correctly, review this checklist:
Are you using the correct type of labels? Review the types of label in Types of Media
on page 38.
Are you using a label that is narrower than the maximum print width? Adjust the print
width, if necessary.
Review the ribbon- and media-loading illustrations in Load the Ribbon on page 55 and
Load the Media on page 60.
Does the printhead need to be adjusted? If yes, adjust the toggle pressure on the printhead.
Do the sensors need to be calibrated? If yes, calibrate the printer.
If none of the above suggestions correct the problem, review this checklist:
Perform one or more of the self-tests given in Printer Diagnostics on page 141. Use the
results to help identify the problem.
If you are still having problems, see Contacts on page 11 for customer support
information.