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Troubleshooting
Error Messages
8/22/12 P1048261-004
STATUS light steady yellow
SUPPLIES light flashing yellow
In thermal transfer mode:
• ribbon is not loaded
• ribbon is loaded incorrectly
• the ribbon sensor is not
detecting ribbon
• media is blocking the
ribbon sensor
1. Load ribbon correctly. See
Load the Ribbon
on page 55.
2. Calibrate the printer. See
Media and Ribbon Sensor
Calibration on page 87.
In thermal transfer mode, the
printer did not detect the
ribbon even though it is loaded
correctly.
1. Print a sensor profile (see
Print Information
on page 83). The ribbon
out threshold (
2) is likely
too high, above the line that
indicates where the ribbon
is detected (
1).
2. Calibrate the printer (see
Media and Ribbon Sensor
Calibration on page 87) or
load printer defaults (see
Load Defaults on page 86).
If you are using direct thermal
media, the printer is waiting
for ribbon to be loaded
because it is incorrectly set for
thermal transfer mode.
Set the printer for Direct
Thermal mode. Refer to the
User Guide for information
about changing the print
method.
STATUS light steady red
PAUSE light steady red
DATA light steady red
The printhead was replaced
with one that is not a genuine
Zebra™ printhead.
Install a genuine Zebra™
printhead.
Table 17 • Error Messages (Continued)
Display/
Indicator Lights
Possible Cause Recommended Solution
ALERT
RIBBON OUT
1
2
PH NOT AUTHENTICATED
REPLACE PRINTHEAD