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F
T
ECHNICAL
S
UPPORT
3Com provides easy access to technical support
information through a variety of services. This
appendix describes these services.
Information contained in this appendix is correct at
time of publication. For the very latest, we recom-
mend that you access 3Com Corporation’s World
Wide Web site.
Online Technical Services
3Com offers worldwide product support 24 hours a
day, 7 days a week, through the following online
systems:
■
World Wide Web site
■
3Com Bulletin Board Service (3ComBBS)
■
3ComFacts
SM
automated fax service
■
3ComForum on CompuServe
®
online service
World Wide Web Site
Access the latest networking information on 3Com
Corporation’s World Wide Web site by entering our
URL into your Internet browser:
http://www.3Com.com/
This service features news and information about
3Com products, customer service and support,
3Com Corporation’s latest news releases, NetAge
®
Magazine, technical documentation, and more.
3Com Bulletin Board Service
3ComBBS contains patches, software, and drivers
for all 3Com products, as well as technical articles.
This service is available via modem or ISDN 24 hours
a day, 7 days a week.
Access by Analog Modem
To reach the service by modem, set your modem to
8 data bits, no parity, and 1 stop bit. Call the
telephone number nearest you:
Country Data Rate Telephone Number
Australia up to 14400 bps 61 2 9955 2073
Brazil up to 14400 bps 55 11 547 9666
France up to 14400 bps 33 1 6986 6954
Germany up to 28800 bps 4989 62732 188
Hong Kong up to 14400 bps 852 2537 5608
Italy (fee required) up to 14400 bps 39 2 27300680
Japan up to 14400 bps 81 3 3345 7266
Mexico up to 28800 bps 52 5 520 7853
P. R. of China up to 14400 bps 86 10 684 92351
Singapore up to 14400 bps 65 534 5693