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82 APPENDIX D: TECHNICAL SUPPORT
This service provides access to online support information
such as technical documentation and software library, as
well as support options ranging from technical education
to maintenance and professional services.
3Com FTP Site
Download drivers, patches, software, and MIBs across the
Internet from the 3Com public FTP site. This service is
available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following
information into your FTP client:
■ Hostname: ftp.3com.com (or 192.156.136.12)
■ Username: anonymous
■ Password: <your Internet e-mail address>
A user name and password are not needed with Web browser
software such as Netscape Navigator and Internet Explorer.
3Com Bulletin Board Service
The 3Com BBS contains patches, software, and drivers for
3Com products. This service is available through analog
modem or digital modem (ISDN) 24 hours a day, 7 days
a week.
Access by Analog Modem
To reach the service by modem, set your modem to 8 data
bits, no parity, and 1 stop bit. Call the telephone number
nearest you:
Country Data Rate Telephone Number
Australia Up to 14,400 bps 61 2 9955 2073
Brazil Up to 14,400 bps 55 11 5181 9666
France Up to 14,400 bps 33 1 6986 6954
Germany Up to 28,800 bps 4989 62732 188
Hong Kong Up to 14,400 bps 852 2537 5601
Italy Up to 14,400 bps 39 2 27300680
Japan Up to 14,400 bps 81 3 3345 7266
Mexico Up to 28,800 bps 52 5 520 7835
P.R. of China Up to 14,400 bps 86 10 684 92351
book Page 82 Monday, March 15, 1999 1:31 PM