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Troubleshooting
103
Internet Printing
Problem
No. 1
I don’t know my Mail Server’s IP Address.
Solution
No. 1
Use the PING command to connect to the Mail Server by name.
Example
ping ms.hinet.net
The reply will say
Reply from xxx.xxx.xxx.xxx
where xxx.xxx.xxx.xxx is the IP Address of the Mail Server.
Problem
No. 2
Plain text E Mails are not printed.
Solution
No. 2
Text E Mail messages are printed only if the Print Server is
configured with Print every E Mail ON.
Problem
No. 3
Plain text E Mails print OK., but if I include an attachment, I get
an E Mail reply “Wrong Encoding Method”.
Solution
No. 3
The Internet Printer system supports only Base64 encoding. Using the
Internet Printing Port driver will ensure a correctly encoded
attachment..
Problem
No. 4
A print job is printing garbage.
Solution
No. 4
Users must use the correct printer driver. The print job can be
canceled using the Control - Abort Mail Print Job menu option in the
BiAdmin program.
Problem
No. 5
Two print jobs are printing on the same page.
Solution
No. 5
Change the port used for Internet Printing from a physical port to a
Logical Port (Printer). Configure the Logical Printer so that the String
after Job contains a FF (Form Feed, decimal 12 or 0C in Hex). See
Logical Printers on page 27 for details of Logical Printers.
Problem
No. 6
The Print job seemed to go through OK, but it was never
received.
Solution
No. 6
Check the E Mail address. If you use more than one Internet Printer
with the same printer driver, ensure that you use the correct port each
time you print.
Problem
No. 7
Only the banner page was printed.
Solution
No. 7
• This could be the same as Problem 2 on page 102. Try the same
solution.
• This could also be caused by using the wrong encoding method.
Ask the user to use the InterNet Printing Port.
Problem
No. 8
The Banner page is not correct; the first row has disappeared.