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70 GENERAL INFORMATION
ADCP-62-023 Issue 1, September 1998
© 1998, ADC Telecommunications, Inc.
when ADC contracted carriers are used. Requested return of Product by
any other means will be at Buyer’s cost. Buyer is responsible for all other
associated costs in return of Products from ADC. If Product is Out of
Warranty or NTF (no trouble found), ADC will charge a percentage of the
current Product list price. To obtain the percentage factor for Out of
Warranty or NTF Product, contact the ADC Product Return Department
at 1-800-366-3891, extension 3000 (in U.S.A. or Canada) or 612-946-
3000 (outside U.S.A. and Canada).
If a service effecting advance replacement Product is requested, the
current list price of a new Product will be charged initially. Customer
purchase order is required to ship an advance replacement Product. Upon
receipt of the defective Product, ADC will credit Buyer with twenty
percent (20%) of Product list price charged for any returned Product
found to be Out of Warranty, or one hundred percent (100%) credit for
any In Warranty Product under the Program terms. Products must be
returned within thirty (30) days to be eligible for any advance replacement
credit. If repairs necessitate a field visit by an ADC representative,
customer authorization (purchase order) must be obtained prior to
dispatching a representative, ADC will charge the current price of a field
visit plus round trip transportation charges from Minneapolis to the
customer’s site.
REPLACEMENT/SPARE PRODUCTS
Replacement parts, including but not limited to button caps and lenses,
lamps, fuses, and patch cords, are available from ADC on a special order
basis. Contact the BBG Technical Assistance Center at 1-800-366-3891,
extension 3223 (in U.S.A. or Canada) or 612-946-3223 (outside U.S.A.
and Canada) for additional information.
Spare Products and accessories can be purchased from ADC. Contact
Sales Administration at 1-800-366-3891, extension 3000 (in U.S.A. or
Canada) or 612-946-3000 (outside U.S.A. and Canada) for a price quote
and to place your order.
RETURNED MATERIAL
Contact the ADC Product Return Department at 1-800-366-3891,
extension 3000 (in U.S.A. or Canada) or 612-946-3000 (outside U.S.A.
and Canada) to obtain a Return Material Authorization number prior to
returning an ADC Product.
All returned Products must have a Return Material Authorization (RMA)
number clearly marked on the outside of the package. The Return
Material Authorization number is valid for thirty (30) days from
authorization.