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7-1
7 Troubleshooting
General Guidelines
The table below provides basic solutions for problems you may encounter with the machine. We
suggest you consult this table to troubleshoot the problems before calling for service.
Symptom Check Item Corrective Action Reference Page
Nothing lights on the
operation panel when the
power switch is turned on.
Is the power plug connected to an
AC outlet?
Connect the plug to an AC outlet. —
No copies come out when
the Start key is pressed.
Is there some indication of the
trouble on the operation panel?
Check the appropriate response to
that indication and perform the
corresponding procedure.
7-3
The copies come out
blank.
Were the originals set correctly? When setting originals on the platen,
set them face-down.
4-3
When setting originals in the optional
document processor, set them
face-up.
5-2
The copies come out too
light.
Is the copier in the Auto Exposure
Adjustment mode?
In order to adjust the overall
exposure level, perform the Auto
Exposure Adjustment procedure.
—
Is the copier in either the Photo,
Text+Photo, or Text mode?
Adjust the exposure to the correct
level.
4-2
To adjust the overall exposure,
perform the corresponding exposure
adjustment procedure.
—
Is the copier in the EcoPrint mode? Select an image quality mode other
than the EcoPrint mode.
—
Is the Add Toner indicator lit? Replace the toner container. 6-2
Is the copy paper wet? Replace the copy paper with new
paper.
3-1
The copies come out too
dark.
Is the copier in the Auto Exposure
Adjustment mode?
In order to adjust the overall
exposure level, perform the Auto
Exposure Adjustment procedure.
—
Is the copier in either the Photo, Text
+Photo, or Text mode?
Adjust the exposure to the correct
level.
4-2
To adjust the overall exposure,
perform the corresponding exposure
adjustment procedure.
—
The copies are dirty. Is the platen or the optional
document processor dirty?
Clean the platen and/or the optional
document processor.
6-1
Remove the process unit and
perform the cleaning operation on
the charger.
6-4