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Chapter 6
Troubleshooting
This chapter helps you to quickly locate most problems that may occur with
the printer. It discusses the following topics:
• Error skip procedure
• Printer status messages
• Operator call messages
• Software error messages
• Service call messages
• Common operating problems
• Paper jams
Most problems are identified on the message display when they occur. The
corrective action to take is listed in the appropriate table as follows:
• Printer Status Messages, Table 6–1
• Operator Call Messages, Table 6–2
• Software Error Messages, Table 6–3
• Service Call Messages, Table 6–4
• Common Operating Problems, Table 6–5
Note that the printer status messages do not require operator intervention.
6.1 Error Skip Procedure
The DEClaser 2100 printer alerts you to error conditions by stopping
the printer, placing it off line, and displaying the type of error on the
control panel. Some error conditions need to be corrected immediately
before printing can continue, for example, 12 PRINTER OPEN. You can
acknowledge other types of errors and still continue printing by using the
Error Skip key. When these type of errors occur you may elect to take
the long-term corrective action (for example, adding RAM or reassigning
memory) at another time.
Troubleshooting 6–1