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Chapter 8
Service
If you cannot correct a problem with the DEClaser 2100 printer, request
servicing by a qualified Digital Customer Services engineer. This chapter
lists the available services.
8.1 Digital Equipment Corporation Services
Digital Equipment Corporation provides a wide range of maintenance
programs for printers. These include on-site, carry-in, and mail-in
maintenance services. You can use these programs to select a plan
that meets your service needs, from complete Digital support to self-
maintenance.
Digital offers fast, low-cost, quality maintenance performed at your site by
trained service specialists. Whether you select the DECservice or Basic
Service agreements, or choose the Time and Materials service, your printer
will receive the best possible maintenance.
There are more than 150 Digital carry-in service centers in major cities
around the world. These service centers offer convenient, fast, and
dependable maintenance at a savings over on-site service.
If you prefer self-maintenance, you can mail in your field replaceable unit
(FRU) for repair through our fast-turnaround DECmailer repair service.
Service 8–1