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Appendix C — Troubleshooting 63
The power indicator (the right green one) and the status indicator
fail to light up.
■ Verify the power connection to the scanner.
■ Check if the power switch is turned on.
■ If you are sure that the scanner is powered on, contact your dealer.
The computer does not start up. If your computer is a Macintosh, a
little floppy disk with a question mark appears on your screen.
Your computer cannot find its hard disk due to a conflict with the SCSI ID numbers
of the devices you have attached.
■ Disconnect all SCSI devices (except the start-up disk) and connect them one
by one, beginning with the scanner, to identify the device that causes the
problem (switch off all devices before connecting or disconnecting them).
The scanner software cannot find the scanner
After opening the Scan dialog box, a message appears telling you that no
scanner is connected, although the scanner is connected.
■ Check the Installation procedure, to see if you followed the instructions. Pay
special attention to the setting of the SCSI ID number.
■ Maybe you did not wait long enough for all SCSI devices to start up, before
you switched your computer on. Try restarting your computer.
■ Disconnect all SCSI devices and connect them one by one, beginning with
the scanner, to identify the device that causes the problem.
The scanner reports errors during scanning
■ Check if you have connected a SCSI terminator. If this can not be the
problem, please contact your dealer.
❖ Note: If you encounter other problems during or after installation, please refer
to the FotoLook ReadMe file on your computer, or the SCSICARD help file on
the Agfa Scanners CD-ROM.