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E–50 Chapter 9: Problem Solving
Why Paper Jams Occur
Reason: The paper tray is overloaded.
Corrective Action: Do not fill the tray above the PAPER FULL mark.
Reason: Paper is too heavy, too light, or contains excess cotton content.
Corrective Action: Switch papers and use the recommended stock.
Reason: Paper is too moist or too dry, causing missfeeds and imaging
problems.
Corrective Action: Store paper in average humidity, reseal opened reams. In
areas of extreme dryness or humidity, do not leave paper in the tray over-
night.
Reason: Rear paper exit tray may not be fully extended.
Corrective Action: Check to be sure that the rear exit tray is fully extended.
Reason: Rear exit tray was lowered while a job was printing.
Corrective Action: Resend the print job after lowering the rear exit tray.
Reason: Paper tray was opened while paper was feeding through the duplex
feeder (optional on OKIPAGE 20).
Corrective Action: Remove the jammed sheet from the duplex feeder, then
reinstall the paper tray and resend the print job.
Clearing Paper Jams
Clearing a Paper Input Jam
PAPER INPUT JAM
CHECK TRAY1
1. Slide out the paper tray.
2. Remove the sheet that did not feed, then inspect the remaining sheets to
see that they are not wrinkled or stuck together.
3. Close the paper tray.